Returns & Exchanges
At Creation Furniture, we want you to love your home; if you are not entirely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all standard items. Please ensure items are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.
Prepare for Shipping
Carefully disassemble the furniture if necessary and pack it securely in its original box, ensuring all hardware and assembly instructions are included.
Schedule a Pickup
For large furniture items, we will coordinate a professional freight pickup at your convenience; for smaller accents, we will provide a prepaid shipping label.
Inspection and Refund
Once our warehouse team inspects the returned item for quality, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing